Last Updated: September 9, 2026
At Nureviah, we are committed to getting your order to you safely and as quickly as possible. Please review the following information regarding our shipping process.
1. Order Processing
Orders are processed after payment has been successfully confirmed.
Please allow 1–3 business days for your order to be processed and prepared for shipment. Orders are not typically processed on weekends or public holidays.
During sales, promotions, or periods of high order volume, processing may take slightly longer.
2. Shipping Times
Estimated delivery times depend on your shipping destination and the shipping method available at checkout.
Delivery estimates are provided for guidance only and may be affected by:
- Carrier delays
- Weather conditions
- Customs processing
- Public holidays
- Incorrect or incomplete delivery information
- Other circumstances outside our control
Once your order has been shipped, you will receive tracking information when available.
3. Shipping Costs
Shipping charges are calculated and displayed during checkout based on your delivery address and the shipping option selected.
Any applicable shipping fees will be shown before you complete your purchase.
4. Order Tracking
When tracking is available, a tracking number will be provided to you by email or through your order information.
Please allow some time for the tracking information to become active after your order has been shipped.
5. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you enter an incorrect or incomplete address, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.
Additional shipping costs resulting from an incorrect address may be the customer’s responsibility.
6. Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us so we can assist you.
If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, or the delivery location and contact the shipping carrier if necessary.
We will work with you and the carrier to help resolve the issue.
7. Damaged Packages
If your package arrives damaged, please contact us as soon as possible with your order details and photographs of the damaged package and products.
This helps us investigate the issue and determine the appropriate resolution.
8. Customs, Duties & Taxes
For international orders, customs duties, import taxes, or other applicable charges may be imposed by the destination country.
Any such charges are the responsibility of the customer unless otherwise stated at checkout. Nureviah does not control these charges or the customs processing time.
9. Contact Us
If you have any questions about your order or shipping, please contact us through our Contact Us page.